RETURN & REFUND

repay

Our policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange

In order to meet the return criteria, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

There are several types of products that are exempt from returns:

Free gifts

Gift Card

Downloadable software products

Final sales project

Customized products (such as special orders or personalized projects)

In order to complete your return, we need a receipt or purchase voucher.

Please do not return your purchased product to us without requesting a return via email. To initiate a return, you can contact us through the following methods: 1480532964@qq.com

In some cases, only partial refunds will be given (if applicable)

Any item that is not in its original state is damaged or lost due to reasons other than our fault; Any items returned more than 30 days after delivery.

Refund (if applicable)

-Once your return is received and inspected, we will send you an email notifying you that we have received your return item. We will also notify you of the approval or rejection of the refund. If you are approved, your refund will be processed and the credit will be automatically applied to your credit card or original payment method within a certain number of days.

Late or lost refund (if applicable)

If you have not received the refund yet, please double check your bank account first.

Then contact your credit card company, it may take some time before your refund is officially posted

Next, contact your bank. Before the refund is announced, there is usually some processing time.

If you have completed all these operations but still have not received a refund, please contact us at 1480532964@qq.com

Sales items (if applicable) may only be refunded for items at normal prices, unfortunately, the final sold items and clearance cannot be refunded

Exchange (if applicable) We only replace defective or damaged goods. If you need to replace the same item, please send us an email at 1480532964@qq.com.

gift

If the product is marked as a supplement at the time of purchase and shipped directly to you, you will receive a product offset equal to the value of the merchandise. After receiving the returned product, we will mail you a replacement coupon.

If the item was not marked as a gift at the time of purchase, or if the gift giver has already shipped the order to themselves so that it can be returned to you later, we will send a refund to the gift giver and they will be informed of your return situation

shipping

To return your product, you should mail it to the address in the instruction email we sent you

You will be responsible for paying your own shipping costs to return your project. The shipping fee is non refundable. If you receive a refund, the return shipping fee will be deducted from your refund.

The time required for the replacement product to be delivered to you may vary depending on your place of residence.

If your shipping project exceeds $75, you should consider using traceable shipping services or purchasing shipping insurance. We do not guarantee that we will receive the item you return.